Privacy Policy

academy.koutuhal.in

1. Introduction

Welcome to academy.koutuhal.in (“Koutuhal Academy”, “we”, “our”, “us”). We are committed to protecting the privacy of our students, instructors, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you access or use our website and related services.

By using academy.koutuhal.in, you agree to the terms of this Privacy Policy, including our use of cookies.

2. Information We Collect

We may collect and process the following categories of personal information:

2.1 Information You Provide Directly

Registration details (name, email address, phone number)
Profile information (profile picture, gender, date of birth, interests, educational and employment details)
Course enrollment information
Purchase and billing information (name, billing address, contact details)
Content posted on the platform (comments, assignments, discussions)
Communications sent to us (support emails, feedback, queries)
Newsletter subscription details
Any other personal information you voluntarily provide

2.2 Information Collected Automatically

IP address
Browser type and version
Device information
Operating system
Referral source
Pages visited and time spent
Course usage patterns (timing, frequency, completion progress)

2.3 Information About Others

If you provide personal information about another person, you must ensure you have obtained their consent for such disclosure and processing.

3. How We Use Your Information

We use personal information to:

Administer and operate academy.koutuhal.in
Create and manage user accounts
Provide access to courses and educational materials
Process payments and send invoices
Deliver digital products and certifications
Provide student support
Send service-related communications
Send newsletters (if subscribed)
Send marketing communications (with consent)
Improve platform performance and user experience
Prevent fraud and enhance security
Comply with legal obligations

We do not sell your personal information. We will not share your data with third parties for their direct marketing purposes without your explicit consent.

4. Payment Processing

All financial transactions are securely processed through trusted third-party payment providers such as:

Razorpay

We share only necessary payment-related information required to process transactions, issue refunds, and resolve payment disputes. Please review the respective payment provider’s privacy policy for additional details.

5. Disclosure of Personal Information

We may disclose your personal information:

To employees, instructors, advisors, contractors, and service providers where necessary
To affiliated or group entities (if applicable)
When required by law or legal process
To protect our legal rights
To prevent fraud or security threats
In connection with a merger, acquisition, or business transfer

Except as outlined in this policy, we do not disclose personal information to third parties.

6. International Data Transfers

Your data may be stored or processed in countries outside your residence, where we or our service providers operate.

If you publish content on academy.koutuhal.in, it may be accessible globally via the internet. We cannot control misuse of publicly shared content.

By using our platform, you consent to such data transfers.

7. Data Retention

We retain personal data only as long as necessary to:

Fulfill educational and contractual obligations
Comply with legal requirements
Resolve disputes
Enforce our agreements

We may retain certain data longer where legally required.

8. Security of Personal Information

We implement appropriate technical and organizational safeguards, including:

Secure hosting infrastructure
Password-protected accounts
Firewall protection
Encrypted payment transactions

However, no internet transmission is completely secure. You are responsible for maintaining the confidentiality of your account password.

9. Your Rights

You may:

Access your personal data
Correct or update inaccurate information
Request deletion (subject to legal limitations)
Withdraw consent for marketing communications

You can update most information through your account dashboard or by contacting us.

10. Cookies Policy

10.1 What Are Cookies?

Cookies are small data files stored on your browser when you visit a website.

10.2 Types of Cookies We Use

We use:

Session cookies
Persistent cookies

10.3 Purpose of Cookies

Cookies help us:

Recognize returning users
Improve website usability
Track course progress
Enable secure login sessions
Personalize learning experiences
Analyze website performance

10.4 Managing Cookies

You can control cookies through your browser settings. Blocking cookies may affect certain features of academy.koutuhal.in.

11. Third-Party Websites

Our website may contain links to external websites. We are not responsible for the privacy practices of third-party platforms.

12. Policy Updates

We may revise this Privacy Policy periodically. Updates will be posted on this page with the revised “Last Updated” date.

Continued use of academy.koutuhal.in after changes indicates acceptance of the updated policy.

13. Contact Information

Koutuhal Academy
academy.koutuhal.in

Koutuhal.ai
Pune, India

Email: [email protected]

14. Credit

This Privacy Policy is adapted from a policy template developed by SEQ Legal and customized for academy.koutuhal.in.

15. Refund Policy

15.1 General Policy

All purchases made on academy.koutuhal.in are subject to this Refund Policy. By purchasing a course, subscription, or digital product, you agree to the terms outlined below.

15.2 Digital Courses & Downloadable Content

Since our courses and educational materials are digital products delivered instantly upon successful payment, refunds are generally not provided once:

The course has been accessed, or
Any downloadable material has been downloaded, or
A certificate has been issued.

15.3 Eligibility for Refund

A refund may be considered under the following circumstances:

Duplicate payment due to technical error
Payment deducted but course access not granted
Transaction failure where amount was debited but enrollment was not confirmed
Verified technical issue from our side preventing course access

Refund requests must be submitted within 7 days of the transaction date.

15.4 Non-Refundable Situations

Refunds will not be issued in the following cases:

Change of mind after purchase
Lack of course usage
Failure to complete the course
Incorrect course selection by the user
Dissatisfaction based on personal expectations (unless the course materially differs from its description)

15.5 Refund Process

To request a refund, you must email us at [Insert Official Email Address] with:

Full name
Registered email address
Transaction ID
Date of purchase
Reason for refund request

We may require additional information to verify your request.

15.6 Processing Time

If approved, refunds will be processed within 7–14 business days to the original payment method. The time taken for the amount to reflect in your account may depend on your bank or payment provider.

15.7 Payment Gateway Charges

Any payment gateway charges, processing fees, or taxes (if applicable) may be deducted from the refundable amount.

15.8 Right to Refuse Refund

academy.koutuhal.in reserves the right to refuse a refund request if it does not comply with this Refund Policy.